Justin Heiser

Lead Customer Experience Specialist @Air Canada

Fort Lauderdale, FL, US

Provided Check-in assistance, ticketing changes, re-booking of itineraries and special service request for passengers- Greet and check-in airline passengers as well as passenger\'s baggage- Assisted unaccompanied minors and passengers with specials needs, resolved customer concerns and other duties- Deal with passengers inquires about flight departure and arrival- Knowledgeable of all airline procedures and policies to instill customer confidence and safety throughout the Airport- Help with issuing tickets, collecting payments (credit card only)from customers and making changes to customers\' reservations. checks in the passengers to ensure they have to right tickets to their desired destination- Checks in the customers baggage and tags those bags with the proper identification- Assist passengers identify and collect their belonging such as boxes or luggage. Handles excess luggage and collect excess payment- Checking clients into our flight while verifying passports and visas- Perform boarding gate in charge duties (seat changes, upgrades, and checking catering meals on flight).

Western Michigan University

Bachelors, Communication and Media Studies