Prabir Pal
Delivery Manager @National Energy System Operator
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WORK HISTORY
Delivery Manager @National Energy System Operator
EDUCATION
Northumbria University
Master's degree
Siksha 'O' Anusandhan University
Bachelor's degree
Govt Junior College
Pre-Degree
SKILLS
ABOUT PRABIR PAL
With over 15 years of experience in customer-focused management roles, working with clients from various industries to understand their business needs and deliver IT solutions that add value and enhance efficiency. I am also a Digital Technology Solutions Specialist, having completed Master\'s degree in this field from Northumbria University. Previously, I was a Service Manager at National Grid ESO, where I managed the delivery and performance of IT services for the electricity system operator, ensuring compliance with service levels, quality standards, and customer expectations. I have developed strong skills in customer relationship management, implementation plans, service levels, and stakeholder communication, as well as domain expertise in energy and utilities. My all time mission is to bridge the gap between business and IT with customer-centric solutions that align with the strategic goals and vision of the organization. I am passionate about learning new technologies, collaborating with diverse teams, and solving complex problems.
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