Prabhdeep Kaur
Branch Manager @PAY2DAY Inc.
Signup · Get unlimited contacts
WORK HISTORY
Branch Manager @PAY2DAY Inc.
Mississauga, ON, CA
Led branch operations, focusing on customer satisfaction, client needs assessment, and relationship management to consistently exceed sales targets by 15%.• Developed and implemented customer engagement strategies through personalized loyalty programs and promotions, increasing client retention by 10%.• Conducted staff training programs, enhancing team proficiency in customer service, conflict resolution, and cross-selling, resulting in a 25% improvement in performance.• Collaborated with cross-functional teams to drive customer engagement through digital banking solutions, optimizing CRM software usage for better customer experience.• Utilized data-driven insights for strategic planning, ensuring compliance with company policies and improving overall customer journey.
EDUCATION
Panjab University, Educational Institution, Chandigarh
Bachelor of Commerce - B.Com
Seneca College
Diploma in General Business (BBS)
ABOUT PRABHDEEP KAUR
I am a results-driven professional with extensive experience in customer service, team leadership, and operational management. With a proven track record of exceeding performance targets and improving customer satisfaction, I specialize in fostering strong client relationships, driving team success, and implementing data-driven strategies. I am currently exploring leadership opportunities in roles such as Customer Service Manager, Branch Manager, and Operations Manager. As a Branch Manager at Pay2day, I led daily operations, managed a team of 10, and exceeded sales targets by 15%. I drove customer engagement through tailored strategies and training programs, improving team performance and customer retention. In my role as Cash Manager at Canadian Tire, I supervised a team of 15, improved transaction accuracy, and ensured compliance, achieving a 99.5% accuracy rate in cash handling. I hold a diploma in Business Analysis from Seneca College and a Bachelor of Commerce from Panjab University. My skill set includes financial analysis, sales and marketing, CRM software (Salesforce), data analysis, and strategic planning. I am proficient in tools like Excel, Tableau, Google Cloud, and QuickBooks, enabling me to optimize processes and enhance customer experiences. What distinguishes me is my ability to balance operational excellence with exceptional customer service. My focus on training, performance improvement, and relationship management has consistently led to better team results and customer satisfaction. With multilingual communication skills in English, Hindi, and Punjabi, I excel at connecting with diverse client bases and ensuring inclusive service.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.