Prabaharan K

Service Delivery Manager @Cognizant

London, GB

Service Delivery Manager & Service Manager – UK, USA, India (7+ years)• Directed end-to-end service delivery for 150 enterprise applications across banking and pharma sectors, managing 100+ offshore/onshore resources in portfolios valued at over $5 million annually.• Boosted SLA adherence from 88% to 98% in 12 months through implementation of automation workflows (UI Path, Power Automate), process realignment, and backlog ticket resolution initiatives.• Developed and launched a centralized Service Catalog and SOP documentation framework that improved knowledge transfer, reduced onboarding time by 40%, and standardized BAU operations across departments.• Achieved 100% ITIL compliance by leading incident, problem, change, release, and asset management process reviews and implementing continuous improvements across operational support teams.• Played Service Transition Manager, Knowledge Transition Manager & Service Desk Manager roles.Project Manager – USA, Sweden, India (5+ years) •Successfully managed a full-cycle Data Center Migration project involving 400+ business-critical applications and assets, leading discovery, wave planning, execution, and validation across NA, EMEA, and APAC.• Delivered multiple concurrent hybrid (Agile/Waterfall) modernization projects, including application upgrades, server transitions, and EOL decommissions, improving system reliability and compliance by 30%.• Managed contracts, SOWs, and deliverables for time-and-material (T&M) engagements, resulting in successful completion of 20+ application maintenance projects with 100% client satisfaction scores.Scrum Master – USA, India (2+ years) • Led two distributed Scrum teams supporting 60+ applications under the factory model, delivering enhancements in bi-weekly sprints with 20% improvement in feature delivery velocity quarter over quarter.