Nick Harrison

Senior Program Manager @eGain Corporation

Develop program level initiatives and implement KPI monitoring methodologies for VPs and C level executives. • Track all customer facing projects within the Professional Services division. • Balance the needs and priority level of large, small, and strategic customer accounts. • Create accurate project timeline forecasts and profitability estimates. • Build up the Professional Services practice through hiring and onboarding new team members both in the US and abroad. • Organized a rapid deployment team for new artificial intelligence chatbots accelerating customers’ ROI to < 30 days. • Lead program and delivery discussions, track progress, support collaboration. • Formalize the use of industry leading project management tools, methodologies, and best practices. • Maintain effective relationships with all internal and external stakeholders. • Manage competing internal priorities and solve customer escalations.