Hazel Kidby Blake
Senior Project Manager @eGain Corporation
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WORK HISTORY
Senior Project Manager @eGain Corporation
I am the primary contact on projects. Interacting with senior internal and external personnel on significant matters often requiring coordination. Working to identify, understand and give priority to meeting the needs of the customer. Demonstrating excellent problem-solving skills, and ability to prioritise and, manage resources and budget effectively to achieve key client goals. The delivery of which need to underpin KPIs and delivery demonstrable value using measurable analytics identified at the start of any project. Underpinning this is the ability to make timely, informed decisions that consider the facts, goals, constraints, and risks of any project.
EDUCATION
Southampton
Bsc, Social Science
ABOUT HAZEL KIDBY BLAKE
An energetic, ambitious person who has a mature and responsible approach to any task undertaken or situation that she is presented with. A Prince2 qualified Project Manager with over a decade of experience of managing multiple interdependent concurrent software projects within large organisations. Possessing a clear, logical mind with a practical approach to problem solving and a drive to see things through to completion with a great eye for detail. A positive and hardworking individual, who always strives to achieve the highest standard possible at any given task and possessing excellent communication skills and the ability and experience to relate to a wide range of people. eGain•Managing up to 16 software deployment project concurrently•Managing the (at the time) largest eGain PS engagement to deploy a help centre web self service site for one of the UK’s leading Telco companies•Experience working with EMEA wide eGain partners to facilitate delivery•Overseeing Training Department as an ‘Internal Project’•Continued adherence to processes to facilitate on time and on budget delivery•Leading effort to define best practice methodologies for new service offeringsGenesys•Awarded entry to Chairman’s Club 2005 by Senor Management Team winning a holiday for 2 with other 2005 club members•Managing up to 20 projects concurrently, many being pan-European•Working with the Implementation Team Manager to formulate all processes, procedures and documentation for the new team•Training and then mentoring the 2 subsequent Project Managers •Managing a team of 5 in the Client Education team.•Being sent to the US Office to train with the original Implementation TeamSpecialties: I am ambitious, flexible, willing to work hard in an intelligent way and I am confident in my ability to motivate myself as well as those working both with me and for me.
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