Poonam Kaur

WORK HISTORY

EDUCATION

SKILLS

ABOUT POONAM KAUR

As an accomplished IT professional, I possess 25+ years of technical expertise in programming and in implementation, operations and support functions of mission-critical business solutions using IT as a tool to variety of clients within non profits, Manufacturing, insurance, medical and software development industry.I am currently associated with OpenText. My technical support knowledge and troubleshooting skills have come from a variety of IT roles from support and customer service, Tier 2/3 escalation engineer to network and Infrastructure administrator. My area of expertise includes - • Industry best practices for implementation, configuration, and support of Microsoft WindowsServer systems, SQL servers and Exchange systems • Strong knowledge of Windows Server and advanced roles. Active Directory DC design, Schema, OU design, DNS,DHCP server roles, DFS, AD replication topology, and DC backup/restore procedures, ADFS, ADCA • Experience in management and support of remote desktop, AV management • Experience in data replication and back-up technologies like Shadow protect, Semantec, D2D, Veeam • Strong knowledge of MS Exchange 2010, Outlook 2007/2010/2013, office 365 administration • Experience in server, Exchange, SQL upgrades and migrations, Independently Handled SBS 2003 to Server 2008/2010 Exchange migrations, Server 2012 / 2013 Exchange and Server2008/2012 Office365 migrations, SQL 2005 to 2008 to 2012 upgrades • Experience in implementing virtual setups, HyperV Host management, Virtual servers, • Knowledge of Powershell, VBscripting, Labtech tool scripting, Programming languages - C, C++, OpenGL,DriectX, Visual Studio, Linux scripting, Playground Engine, Boost Libraraies, PS2 and other console SDKs, Photoshop, Dreamweaver, HTML/CSS • Excellent communication skills, both written and oral, strong organizational, leadership and interpersonal skills, Work independently as well within group setting.