Pooja Gupta
Senior Release Manager @TechWish
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WORK HISTORY
Senior Release Manager @TechWish
EDUCATION
Rajiv Gandhi Prodyogiki Vishwavidyalaya
Bachelor of Engineering (B.E.), Electronics and communication
Arizona State University
Master's degree, Information Technology
SKILLS
ABOUT POOJA GUPTA
IT professional with 10+ years of experience working as a Business Intelligence Developer, and Systems analyst- Experience with various service now modules such as Service Now IT Service Management, Asset Management, Customer Service Management, HR Service Delivery Solution, Release Management, Change Management, Reporting and Dashboard, Agent workspace, Agile development- Completed Service Now Certified System Administrator- Experience in working with Agile & waterfall methodologies for Software development, and have completed the Certified Scrum Master (CSM) certification- Work closely with stakeholders to understand/analyze the requirements and strategize prioritization of work items- Work with internal team on designing/implementation of the solution and conduct user acceptance testing (UAT) and deployment of modified code upon successful execution- Developed dashboard with various interactive reports for stakeholders for analysis of trends, and monitor data, and improve decision making.
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