Pooja Bisht

Digital Media Senior Associate @Google Operations Center

Gurugram, IN

Working as a POC & flex-SME for a team of 6-7 people & managing their daily work for efficient business operations.• Communicating with campaign managers to develop key messages that resonates with customers\' needs & to understand brand voice and target audience.• Working as a Mentor for new joiners & helping them understand daily workflow.• Helping clients improve the performance of their Search campaigns by writing ad copies that are relevant & drive website traffic and engagement.• Collaborating with Managers & Team leads for different process updates & work related discussions.• Developing quality and individualized content for websites with keyword-rich text and solid call-to-action statements.• Proofreading all written material prior to submission for grammar, punctuation and spelling errors.• Developing strategies to increase team productivity and improve customer service levels.• Resolving escalated customer DSATs or queries promptly and efficiently.• Monitoring team performance against targets & taking corrective action where necessary.• Identifying opportunities for process improvements & implementing changes when required.• Providing support to team members during peak periods of workloads

Maitreyi College

Bachelor's degree