Pooja Adatia

Customer Success Advisor @HighLevel

Chicago, IL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2025 — Present

Customer Success Advisor @HighLevel

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Prospect Heights, IL, US

Led end-to-end onboarding, implementation, and migration projects, achieving 100% on-time delivery.• Developed customer journey playbooks, improving adoption and retention by 30%.• Conducted client trainings, accelerating time-to-value.• Translated client requirements into actionable technical solutions and workflow automation.• Collaborated with cross-functional teams to influence product enhancements.• Proactively identified and mitigated risks, driving long-term account growth.

EDUCATION

2014 — 2016

Gujarat Technological University

Master of Business Administration - MBA, Marketing

2022

Cambridge Judge Business School

BUSINESS ANALYTICS: DECISION MAKING USING DATA ACHIEVE DATA DRIVEN RESULTS

2009

The BGES School ICSE - India

SSC, Business/Commerce, General

2009 — 2011

St. Joseph Convent School - ISC

ISC, Business/Commerce, General

2011 — 2014

Saurashtra University, Rajkot

Bachelor of Business Administration - BBA, Marketing

ABOUT POOJA ADATIA

I specialize in helping B2B SaaS companies retain and grow their most valuable…

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