Pooja Adatia
Customer Success Advisor @HighLevel
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WORK HISTORY
Customer Success Advisor @HighLevel
Prospect Heights, IL, US
Led end-to-end onboarding, implementation, and migration projects, achieving 100% on-time delivery.• Developed customer journey playbooks, improving adoption and retention by 30%.• Conducted client trainings, accelerating time-to-value.• Translated client requirements into actionable technical solutions and workflow automation.• Collaborated with cross-functional teams to influence product enhancements.• Proactively identified and mitigated risks, driving long-term account growth.
EDUCATION
Gujarat Technological University
Master of Business Administration - MBA, Marketing
Cambridge Judge Business School
BUSINESS ANALYTICS: DECISION MAKING USING DATA ACHIEVE DATA DRIVEN RESULTS
The BGES School ICSE - India
SSC, Business/Commerce, General
St. Joseph Convent School - ISC
ISC, Business/Commerce, General
Saurashtra University, Rajkot
Bachelor of Business Administration - BBA, Marketing
ABOUT POOJA ADATIA
I specialize in helping B2B SaaS companies retain and grow their most valuable…
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