Akia Richards

Technical Customer Support Representative @HighLevel

Houston, TX, US

Managed and exceeded performance targets by handling a high volume of customer interactions, including live chats, emails, and phone calls, demonstrating ability to thrive in a fast-paced environment-Consistently met and surpassed key performance indicators (KPIs) such as response times and customer satisfaction scores, showcasing dedication to performance and results-Analyzed customer feedback and data to identify trends and provide actionable insights, aiding in strategic sales planning and campaign optimization-Resolved complex customer issues and provided solutions that improved customer retention, demonstrating skills in handling objections and closing deals