Polly Schofield
Product Manager @Bp Pulse
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WORK HISTORY
Product Manager @Bp Pulse
Conducting stakeholder interviews, surveys, and observations to gather insights into user needs, pain points, and diverse user experiences during chargepoint usage- Organising and conducting field work days to compare BP Pulse EV charging experiences with competitors, focusing on identifying strengths and weaknesses- Accessibility research, including leading a research sprint in accessible and inclusive design, concentrating on compliance with PAS 1899 and WCAG standards, with the goal of enhancing features- Collating and collecting objective physical metrics to create detailed, verifiable, and validatable requirements with clear acceptance criteria- Conducting acceptability testing that considers a broad range of physical metrics, user needs, and pain points, with a focus on actively driving change and increasing requirement adoption, including accessibility improvements- Expanding the research scope to include back-end processes and interactions with various user types, such as installers, legislators, and others- Taking an active role in project management and requirement implementation, creating roadmaps and Gantt charts to show progression and achievements.
EDUCATION
The Manchester Metropolitan University
Bachelor of Science (BSc), International Clothing Technology and Design
BPP University
Master of Science - MS, Psychology
Birkbeck, University of London
Certificate of Higher Education, Counselling and Counselling Skills
SKILLS
ABOUT POLLY SCHOFIELD
Crafting Exceptional User Experiences with Emotional Intelligence Hello…
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