Polly Olsson

Office Manager @H&R Block

Plano, TX, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2018 — Present

Office Manager @H&R Block

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Richardson, TX, US

Managed two \"sick\" offices during the 2019 tax season.* Exceeded targets for both offices, including revenue, returns and customer satisfaction.* Hired staff to supplement returning workers, and shared with other offices as needed.* Managed unhappy clients as needed.

EDUCATION

2014 — 2015

The University of Texas at Dallas

Master of Science (M.S.), Accounting

1992 — 1994

Texas McCombs School of Business

MBA, Information Systems Management

1982 — 1987

Rice University

BA, Managerial Studies, Economics

SKILLS

Project ManagementAccessProposal WritingProject PlanningVendor ManagementManagement ConsultingPerformance ManagementCustomer ExperienceSoftware DocumentationBudgetingBudgetsHigh-Level Negotiations & PresentationsAccount ManagementDatabasesResearchTrainingCross-Functional Working RelationshipsProcess ImprovementAnalysisData AnalysisCustomer Experience EnhancementInternal & External Relationship BuildingAgile MethodologiesManagementTeam BuildingProgram DevelopmentEstimatingResource ManagementProgram ManagementImplementationPmpLeadershipPlanningRelationship MarketingBusiness Process ImprovementForecastingStrategyStrategic Planning

ABOUT POLLY OLSSON

Finance and IT experience to bridge the gap between the business and technical worlds.Specialties: Expert planner and strategist, known for ability to master new concepts quickly – seeing relationships between seemingly unrelated items and tying them together to develop solutions that increase efficiency, productivity, and profitability, and enhance the customer experience. Team player and effective leader, who analyzes requirements, coordinates resources, and focuses globally diverse, cross-operating teams to meet deadlines and deliver quality projects.

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