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Pawel Sikorski
Senior Director of Services Delivery Department @NTT DATA, Inc.
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WORK HISTORY
Senior Director of Services Delivery Department @NTT DATA, Inc.
Warsaw, PL
I am accountable for the entire NTT services P&L in Poland (services.global.ntt), including Consulting, Managed, Support and Technical Services, delivered among five different lines of business (i.e, Customer Experience, Cloud & Data Centre Solutions, Cybersecurity, Network Infrastructure, Unified Communication). The services delivery organization I am at the helm of provides our customers with IT professional services across all market sectors (ranging from state-owned enterprises, through the financial sector, the utility industry, and the enterprise market) locally and internationally.I am responsible for (and I take care of) over 60 employees in the NTT Poland Services Department and the revenue of around EUR 15M, recording double-digit YoY growth of profitability, bookings increase, and project management efficiency improvement. I look after the people I work with, work on the NTT Group strategy local adoption, cooperate within the European Leadership Connect forum and drive our annual objectives.
EDUCATION
18th High School in Warsaw (XVIII LO im. Jana Zamoyskiego w Warszawie)
Maturity Diploma
INSEAD
Strategy Execution Programme
Uniwersytet Warszawski
Master of Arts - MA
Saïd Business School, University of Oxford
Oxford Leading Professional Service Firms Programme
INSEAD
Advancing Diversity and Inclusion Programme
INSEAD
Transition to General Management
Warsaw University of Technology
Master of Science - MS
Center for Leadership (CL)
Advanced Leadership Program for Top Talents (ALP)
ABOUT PAWEL SIKORSKI
I have gone through a long and incredibly fascinating journey. Thanks to solid professional experience that has gradually evolved from technical expert roles, through leadership positions in professional services, sales engineering, and project management, to a role responsible for a large technical organization where I manage managers overseeing various pre-sales and post-sales activities, working collaboratively within the EMEA region. • Solutions engineering (gathering and analyzing technical requirements, pre-sales winning tactics and strategies, PoCs, solution design, product positioning). • Sales support (bringing a diversity of perspectives from both technical and strategic domains, value proposition presentations, negotiations). • Technical account management and customer success (lifecycle management, solutions adoption, growth, upselling). • Growing teams of SEs, PMs, CSMs, and SDMs in the areas of technical and soft skills, collaborating with managers and executing adaptive leadership. • Delivering highly complex, state-of-the-art, multivendor IT solutions to clients across all market sectors (ranging from state-owned enterprises to the financial sector, utility industry, and enterprise market) both locally and internationally within the EMEA region, in all possible architectures (on-premise, hybrid, cloud) and models (IaaS, PaaS, SaaS). • Leading a technical support organization (including Support and Managed Services), cultivating strong customer relationships, and elevating client experience. • Vendor management (long-term and close collaboration with technology partners, account planning, onboarding new products and skills). • Financial planning & financial management of P & Ls.
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