Platini Rodrigues

Fleet Manager @Sg Fleet Nz

Auckland, NZ

As a dedicated customer experience professional, I specialise in managing client relationships with a focus on delivering consistent, high-quality service. My role involves acting as the first point of contact for day-to-day client enquiries, ensuring each request is actioned, followed through, and resolved in line with service-level expectations.I take pride in supporting both individual and team KPIs while driving improvements in customer satisfaction. Working closely with the Corporate Client Development team, I contribute to strategic reporting, client education, and internal collaboration to maintain service standards and identify areas for growth. Core responsibilities and strengths: Managing daily customer enquiries and ensuring timely, effective resolution Maintaining accurate CRM data to support seamless client communications Supporting clients in navigating our online and fleet reporting tools Coaching team members and fostering a positive, service-driven culture Handling the full customer complaint resolution process Delivering insights and reports to help the team exceed service benchmarksMy goal is always to be a trusted, approachable, and solutions-focused partner—someone clients and colleagues can rely on to get things done with care, clarity, and professionalism.

St.Xavier's Technical Institue

High School Diploma

Xaivers Institute of Engineering

Bachelor of Engineering - BE

Whitireia Community Polytechnic

Postgraduate Diploma