Piyusha G.
Customer Service Manager @Walmart Canada
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WORK HISTORY
Customer Service Manager @Walmart Canada
Square one, ON, CA
Key accomplishments include- Led front-end store operations, overseeing self-checkout (SCO) systems and cash registers, supporting 200+ daily customer transactions while ensuring minimal downtime and smooth workflow- Acted as the primary point of contact for SCO technical issues, resolving 90%+ of scanning and payment errors on first interaction, improving customer experience and reducing wait times- Managed and resolved high-volume customer inquiries and transaction disputes (50+ daily), consistently maintaining strong customer satisfaction levels- Coordinated with cross-functional team members and supervisors to optimize front-end efficiency, contributing to reduced checkout congestion during peak hours- Ensured 98–100% accuracy in transactions, refunds, and overrides while strictly adhering to company policies and audit requirements- Trained and mentored new and existing associates (5–10 team members) on POS systems, SCO processes, and customer service best practices, improving team performance and consistency- Handled escalated customer concerns with professionalism and urgency, preventing potential customer churn and strengthening brand trust
EDUCATION
Ramrao Adik Institute of Technology
Bachelor of Engineering - BE, Electronics Engineering
Algoma University
Graduate certificate, Information Technology
Algoma University
Graduate certificate, Business Administration
ABOUT PIYUSHA G.
I’ve always believed that every project tells a story one that involves teamwork, challenges, and triumphs. My journey as a Project Manager has taken me through diverse landscapes in IT and finance, where I’ve had the privilege of working with amazing teams to deliver impactful solutions.At Fyntune Solutions, I spearheaded the development of insurance portals for major clients like Aditya Birla and Axis Bank. This experience not only sharpened my project management skills but also taught me the importance of stakeholder satisfaction something I strive for in every project. Currently at Walmart Canada as a Customer Service Manager, I manage front-end operations while ensuring our Front-end systems run smoothly. It’s rewarding to troubleshoot issues on the fly and help customers navigate technology seamlessly. This role has deepened my understanding of customer needs and operational efficiency—two aspects I find crucial in any industry. In my previous position as a Junior Project Manager at JD Consultancy, I coordinated projects from initiation to delivery. It was here that I truly honed my skills in requirement gathering and issue resolution while collaborating closely with clients and cross-functional teams. Each project was an opportunity to learn something new about managing timelines effectively while maintaining high-quality standards. Beyond my professional life, I’ve enjoyed being a community leader with Unschool where I engaged with fellow learners remotely. This experience reinforced my belief in continuous learning and sharing knowledge a value I hold dear both personally and professionally. I’m excited about connecting with others who share a passion for project management or those looking to collaborate on innovative solutions. Feel free to reach out via email if you’d like to discuss potential opportunities or share insights.
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