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Piotr Kupis
Senior Service Manager @Bayer
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WORK HISTORY
Senior Service Manager @Bayer
Warsaw, PL
Role purpose:Main contact person for all Consumer Health related services within corresponding domainEnsure service provider performance for services related to Apollo contract and Bayer guidelinesEnsure effective escalation and complaint handlingEnforce process compliance for delivery and maintenance / life-cycle management processesKey tasks and responsibilities:Govern and track service provider with SLAs and KPIs (creating transparency of service status and identifying gaps and problems within the respective service)Contribute to Continual Service ImprovementFoster communication and collaboration within the frameworkStakeholder management and communication with all involved partiesBuilding-up strong and transparent work relationships with all stakeholdersContribute to continuous improvement of services and work relationsGuide Stakeholders on strategic decisions around service providers for deliveryReduction of costs with equal quality and resultSupport business organization by aligning business goalsFoster utilization of Service ProcessesReview partner satisfaction surveys and derive measuresContribute to lessons learned sessions with corresponding stakeholdersSupport harmonization of Services, Processes and System landscapes
EDUCATION
The Academy of Information Technology
Engineer
The Academy of Information Technology
Master
Warsaw University of Technology
Post Degree
SKILLS
ABOUT PIOTR KUPIS
During several years of working in IT environment I acquired extensive knowledge of computer science. During those years I had chance to assembling and maintaining hardware devices, and how to resolve issues with them. I got chance to meet in person with multiple users problems with applications, software, mobile devices and hardware devices. As role of analyst in past year I got a chance to be part of application monitoring team which allowed me to understood how important is close interaction between business and IT. Also I got a chance to lead shift and do all activities which are comes with it. When I joined Nordea I got opportunity to work as Incident Manager which was very exiting and new experience for me. It allowed me to understood more how Incident Management process works, how to handle INCs, access the risk of the impact on the business and work with various of groups on resolving many issues. Worked as IT Coordinator I am responsible for quarterly patching cycles activities for internal platform. Upgrading Java, weblogic, microservices, tomcat etc. versions. I was also responsible for environment provisioning. I was coordinating and ordering parts of new environments according to new requests. Currently as additional task I was responsible for migration of applications to new environment. All of above allowed me to get new perspective and give me more inside of project management, business stability, and new IT task coordination skills. Currently working as Service Delivery Manager which allowed me to grow my passion of leading people and help them grow. Current role helps me understand how business works, how to work with clients and be responsible for my own team. I am working on providing best possible service to our client. Planning improvements, resolving current issues and help with maintaining infrastructure in good shape. Computer hardware maintenance, Software installation and management, Business application analyst, Computer network maintenance, Help Desk, 24/7 shifts, Shift leading, Incident Management, Work coordination, Change management, Request Management, Work Coordination, Task Coordination, Team Management, Planning. Specialties: Flexibility, Fast Lerning, Quick Thinking, ability to see big picture.
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