Pinkesh Kumar
Technical Architect @Tech Mahindra
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WORK HISTORY
Technical Architect @Tech Mahindra
Manchester, GB
Managing large Technical and MS team to deliver IT mobile services for VMO2 on Huawei OCS and Matrixx CCS platforms.Engagement Lead for VMO2 OCS & CCS Managed Services.Technical delivery manager, Stakeholder handling & communication.Requirement clarification and ImplementationDemand management and new requirements handling.Service delivery for Telefonica and Virgin Media Project planning, resource management and E2E delivery. Customer handling, 3rd party engagement and communication.Service delivery management and service assurance.Solution planning, design specification and delivery.SME for telecom BSS/OSS system for VMO2.New requirement clarification and feasibility planning. Technical interface for VMO2 IT mobile delivery.
EDUCATION
Silicon Institute of Technology
Bachelor of Technology - BTech, Computer Science & Engineering
SKILLS
ABOUT PINKESH KUMAR
A result oriented Telecom and IT leader with proven experience in managing customer relationships across 14 countries globally. Delivery Manager specializing in Delivery and Operations. I bridge the gap betweencomplex technical requirements and successful business outcomes. Leveraging 15+ years of experience, I’venavigated the full lifecycle of IT delivery—from hands-on cloud, virtualization and security deep-dives to leadingonsite teams through large-scale system integrations. My focus is on building secure, scalable platforms whilemaintaining top-tier customer satisfaction and operational stability.Synopsis:• Extensive exposure in Telecom Delivery, Operation and Customer Management• Hands-on technical delivery exposure for large clients like Telefonica, VMO2, Vodafone, MTN and Airtel• Competent professional in Design, Solution & Planning, Project management and Team handling.• Onsite project delivery and customer handling exposure in 14 different countries including Germany, UK,Belgium, Netherland, Bangladesh, Indonesia, Kenya, Dubai, Togo, Ghana, Nigeria and Algeria• Received 5/5 CSAT score 4 times in a row for service delivery from clients• Technical exposure on telecom product and services including PAYG, PAYM, Fixed Line, Broadband and TV• Exposure in HLD & LLD preparation, System Integration, Performance testing and UAT with customer• Strong knowledge on on-prim, virtualization, Cloud and Kubernetes solutions• Hands-on experience on Service assurance, SLA fulfilment, KPI handling•Hands-on experience on large volumes migration execution and successful service delivery • An effective communicator with excellent relationship building, interpersonal skills and organisational abilities.• Received ACER Award, 4 times Standing Ovation Award, Best Customer Centricity Award and other multiple awards for Excellent project delivery and contribution• Prince2, AWS, GenAI, MATRIXX Ops, ITIL, AIOPS white belt certified.
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