Pilar Costello

Restaurant Manager @Tommy Bahama

Newport Beach, CA, US

Full-time restaurant manager working with a team of 3 other managers. Overseeing all operations, administrative duties, kitchen and bar line checks, and employee scheduling. Responsible for daily pre-shifts guiding staff to the restaurant’s standards and steps of service. Worked with the team on menu knowledge with individual training. I oversee the training program and orientation for all new employees with servers, bussers, runners, and hosts. Was fortunate to be sent to Palm Desert on two occasions to assist in the operations of management when needed. Assisted in the opening of our new Tommy Bahama resort restaurant “The Grapefruit Basil” making sure the restaurant was up to our standards. Also, assisted and updated the service manual for the “Grapefruit Basil” making sure it reflected the Tommy Bahama standards, steps of service, and values. Tommy Bahama also has a secret shopper monthly so our goal is always a 100% pass. I love working as a team and giving inspiration and growth to all my employees. I always encourage my staff to give the best service to our guests as they are the most important part of the restaurant, making connections and making our guests feel welcomed and taken care of.