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Phyllis Andrews
Director, Engagement Operations @Independent Health
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WORK HISTORY
Director, Engagement Operations @Independent Health
EDUCATION
University of Rochester - Simon Business School
MBA, Business/Managerial Economics
Miami University
BA, Economics and Public Administration
SKILLS
ABOUT PHYLLIS ANDREWS
Results-driven leader with over 25 years of experience optimizing operations and leveraging digital channels to solve business challenges creatively and enhance the consumer experience. Expertise in setting goals using data-driven approaches, measuring improvement, and transforming data into actionable insights. Adept at defining and implementing processes to set and achieve goals, boost operational efficiency, expedite performance, and maximize results. Recognized for leading high-performing, collaborative teams and fostering an inclusive and transparent culture. Demonstrated Skills:• Strategic Planning • Operational Management • Project Management • Business Process Improvement • Collaboration • Leadership and Talent Development • Problem Resolution • Data Analysis and Insight • Effective Communication • Marketing • Digital Channels and Solutions • Product Management• Vendor Management and Contract Negotiations
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