Philip Marshall
Aws Architect @Connect
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WORK HISTORY
Aws Architect @Connect
EDUCATION
University of Portsmouth
Engineering
SKILLS
ABOUT PHILIP MARSHALL
Senior technology leader with 20+ years’ experience delivering large-scale digital transformation, specialising in AWS Connect, cloud migration, and operational excellence. Proven track record in designing, implementing, and optimising complex, secure AWS solutions for enterprise contact centres. Recognised for driving cost savings, customer experience improvements, and agent efficiency through innovative use of cloud, AI, and automation. Inspirational leader and trusted advisor, adept at stakeholder engagement, technical delivery, and mentoring high-performing teams.Currently Head of Contact Centre Platforms at Centrica having migrated users to AWS Connect from Genesys and Nuance, creating the largest instance of Connect in the UK and 8th in the world. Having created this future facing foundation I have further optimised the platform, delivering real time transcription and alerts in Contact Lens, AI Summarisation of contacts (saving >£1M) as well as developing the Agent Workspace, ZeroETL/Quicksight, Q for Connect, Agentic AI via NovaSonic, Customer Profiles & Cases
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