Chandan Khanna
Aws Architect @Connect
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WORK HISTORY
Aws Architect @Connect
London, GB
EDUCATION
Amazon Web Services
AWS Certified Solutions Architect, Amazon Web Services
Twyford church of england High School
10 GCSE's, GCSE
Uxbridge College
Bachelor of Technology - BTEC, Information technology hardware and software
Harrow College
GNVQ , Information Technology
SKILLS
ABOUT CHANDAN KHANNA
I am a Senior Technical Engineer specialising in Contact Centre solutions, cloud platforms, and Customer Experience (CX) transformation projects. With hands-on expertise in Amazon Connect, AWS services, IVR design, and omni-channel integrations, I help organisations design and deliver scalable, customer-first contact centre solutions.My background covers end-to-end solution design, cloud migration, and integration with CRM and workforce management platforms. I thrive on bridging business needs with technical delivery, ensuring seamless adoption and measurable impact.I bring deep technical expertise across AWS (Lambda, DynamoDB, S3, Lex), Amazon Connect, IVR routing, and CX optimisation. I have experience modernising legacy contact centre platforms and enabling omni-channel customer journeys through cloud-native contact centre engineering.I am now focused on roles within the Amazon Connect and cloud CX space, where I can combine technical engineering, solution architecture, and customer engagement to drive measurable improvements in Customer Experience.
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