Phill Yeung
IT Systems Administrator @Ping Identity
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WORK HISTORY
IT Systems Administrator @Ping Identity
Bristol, GB
In my current role at Ping Identity I have rapidly developed my support skills to include supporting highly technical users on various devices including MacOS, Windows and Linux. With the support of my leadership team I progressed from an IT Technician II to IT Systems Administrator.I have been integral to the teams advancements from a basic helpdesk to one with highly capable automation and self service for users. This included highly automating the User Onboarding process and reducing the user to Technician induction time from 2 hours per user to 15 minutes. This has been done by creating video demonstration guides which walk users though the IT Induction taking away the requirement for a IT Technician\'s presence, and can be scaled globally. This work has been highly commended by the Chief Executives and has been an area of continuous praise.Currently I am our SME for Freshservice, building and developing the application to a high level of customisation and automation.
EDUCATION
Bath Spa University
BA Business and Management
SKILLS
ABOUT PHILL YEUNG
I have always prised myself on completing tasks to the best of my abilities, whilst keeping to a suitable timescale. Even if this requires me to put in extra hours or work on plans on my days off, I always ensure things are done properly.In my spare time I travel around the country to visit family and friends, as well as getting to see new places and seeing how other people work in different environments. I also advise my family and friends on business and technological matters as I have a wide knowledge base from my education and interests.
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