James Walk

Senior Director of Technical Support @Ping Identity

Denton, TX, US

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2025 — Present

Senior Director of Technical Support @Ping Identity

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TX, US

EDUCATION

2020 — 2020

University of Notre Dame

Certificate, Executive Leadership

SKILLS

Telecommunication IndustrySalesforce.comService Level ManagementProduct ManagementCustomer SupportNetworkingEnterprise SoftwareResource AllocationManagementTeam LeadershipCross-Functional Team LeadershipTelecommunicationsInformation ManagementService OperationsService ManagementIncident HandlingBusiness ReportingCisco TechnologiesProblem ManagementLeadershipIT Service ManagementAccount ManagementItil V3 Foundations CertifiedKey Account ManagementCustomer ServiceVendor ManagementPerformance ReportingBusiness ContinuityCustomer Escalation ManagementTechnical TrainingMajor Incident ManagementSoftware Project ManagementSystem DeploymentItilIT ManagementService ContinuityTroubleshootingDisaster RecoveryCall CenterTechnical Leadership

ABOUT JAMES WALK

With over two decades of experience in crisis management, escalation handling, and global support operations, I am focused on delivering top-tier customer experience. Known for fostering executive engagement and enabling operational efficiency, contributions include streamlining processes to reduce bottlenecks and ensuring alignment with organizational priorities. Potentially crazy and hyper competitive with myself, I\'ve climbed mountains, pyramids, run races, navigated obstacle course races for fun and currently training for my first Ironman 70.3 Certified coach in multiple sports and fitness disciplines, I build strong teams and keep them engaged and focused on the big picture.

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