Philippe Badia
Service Relationship Manager @Fortinet
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WORK HISTORY
Service Relationship Manager @Fortinet
Sophia-Antipolis, FR
Responsible for building and maintaining valued relationships with Fortinets’s Strategic and Key Accounts, working with all levels within the customer support organization. Single point of contact for everything related to Service Delivery, Support and Escalation.
EDUCATION
IUT Nice
DUT, Electronic and Software
ESSI
Master‘s Degree in Computer Sciences
SKILLS
ABOUT PHILIPPE BADIA
Autonomous and versatile Support Engineer with great field experience in Networks, Telecommunications, Cloud computing, Internet of Things. Several years running a technical support team aimed to resolve customer issues have enhanced my skills and expertise in escalation and incident management while staying strongly business oriented and highly focused on customers’ needs.Key points:• Strong customer focus trough pre and post-sales support• Great experience working in international environment • Multitasks, multi-projects management • Customer crisis management and resolutionSpecialities: • Certification : Itil • Quality: Agile, Scrum • Telecommunication: IMS, 4G, 3G, 2G Networks • Protocols: SIP, Diameter, GTP, NAS, SCTP, TCP, UDP, IPv6, SS7, SIGTRAN • Security: IPSEC/ IKE, 3DES, AKA, UICC, LTE/IMS network security • Others: Vmware, Virtual Appliance, Wireshark, System troubleshooting
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