Jeremy Koons
Service Relationship Manager @Fortinet
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WORK HISTORY
Service Relationship Manager @Fortinet
McKinney, TX, US
Represent the Fortinet service and support organization to key customers with the principal objective of driving service delivery excellence. Act as the customers advocate and liaison for all Fortinet service and support concerns. Manage technical escalations to resolution. Create and deliver reports on service and support delivery performance. Maintain a high level of knowledge on Fortinet products and services, as well as industry trends and cybersecurity best practices. Build positive and enabling relationships with customer executives and subject matter experts.
EDUCATION
Southern Methodist University
Certificate, First Line Management Program
Southern Methodist University
Certificate, Networking Technology Program
Collin College
General Studies & Information Systems Cybersecurity
Collin College
Certificate, Cisco Systems Networking
ABOUT JEREMY KOONS
As a results-driven IT and cybersecurity leader with over 20 years of experience, I’ve…
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