Philippe Drolet
Sales Specialist @Bell
Signup · Get unlimited contacts
WORK HISTORY
Sales Specialist @Bell
Montreal, QC, CA
EDUCATION
HEC Montréal
Bachelor of Business Administration - BBA
École Secondaire Catholique Sainte Trinité
High School Diploma
ABOUT PHILIPPE DROLET
Results-oriented leader who does not hesitate to question the status quo and focuses on putting people first to enable growth and positive impact. Proven track record outlines passion for driving innovation and improving customer experience through effective strategic approach and empowering leadership. As part of the Graduate leadership program with Bell Canada- Identified opportunities to improve sales by developing and implementing an automated artificial intelligence (AI) tool to consolidate customer data and tailor the customer experience. Estimates indicate a potential 70% increase of outbound calls closing rate and scope is already being expanded across other call centers-Led the conversion of over 1.2 million customers on a new billing platform. The transition improved customers’ experience and was delivered seamlessly within aggressive timelines. As President of HEC Montreal’s marketing association, my team and I created a new approach by re-branding our organization to promote the value of community partnerships between corporations, local nonprofit entities and students. This materialized itself through a dozen events totaling 300+ student participants and over 30 corporate partners.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.