Philipp Schoeck
Senior Director, Global Customer Success @SingleStore
Signup · Get unlimited contacts
WORK HISTORY
Senior Director, Global Customer Success @SingleStore
Munich, DE
External- Built and maintained executive relationships with global strategic customers- Led renewal and expansion negotiations to reduce churn and drive growth- Drove targeted campaigns to identify and capture upsell and cross-sell potential across strategic accounts- Represented at conferences, presenting on stage and engaging with customers and prospects to build relationships and identify opportunities Internal- Led a global team of 18 CS managing >$120M ARR- Designed scalable frameworks for value delivery, retention, and growth measurement- Enabled the CS team to own SMB renewals and expansions, including commercial negotiations, freeing Account Executives to focus on enterprise and strategic new logo acquisition- Reported global renewal forecasts, path to production and customer health insights to the C-suite
EDUCATION
University of Stuttgart
Wissenschaftliche Staatsprüfung, Germanistik
University of Stuttgart
Wissenschaftliche Staatsprüfung, Physik
ABOUT PHILIPP SCHOECK
Successful Customer Success leader in the field of data analytics. Driving customer retention and growth through product adoption and value creation
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.