Shailey Khanna
Senior Customer Success Manager @SingleStore
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WORK HISTORY
Senior Customer Success Manager @SingleStore
Bengaluru, IN
Managing the EMEA South book of business for strategic and enterprise customers, ensuring high levels of satisfaction• Conducting regular Executive Business Reviews (EBRs) with business and C-level stakeholders to align on goals• Responsible for escalation management and coordination with internal teams to drive customer success and achieve growth targets• Driving metrics like NRR, quarterly churn and ARR growth across book of business• Responsible for renewals for set accounts with annual growth targets• Responsible for upskilling customers and teams to achieve combined goals
EDUCATION
SPJIMR SP Jain Institute of Management & Research
Master of Business Administration - MBA, Marketing
Kalinga Institute of Industrial Technology, Bhubaneswar
Bachelor of Technology - BTech, Electronics and Telecommunication Engineering
Cornell University
Marketing Immersion, Marketing
Calcutta Girl's High School
Physical Sciences
SKILLS
ABOUT SHAILEY KHANNA
Currently working as a Senior CSM at SingleStore for the International EMEA region. Have previously been associated with SaaS/Service product success and sales across different industries responsible for building new business relationships and Account Management.An engineer by background, I\'ve pursued Marketing Management from S.P. Jain Institute of Management and Research, Mumbai. My corporate expertise lies in the area of Solution sales, Key account management, Analytics (user generated content analysis & data visualization) Campaign & Product Success.I’m passionate about social work (NSS & NGOs), marker art and traveling!
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