Philip M. Oreilly

Field Service Manager @Compucom

Vancouver, BC, CA

Direct a team of 18 technical professionals, who perform on-site routine services including installation, maintenance, and repair. Maintains a service area design to drive delivery attainment and outstanding customer service experiences resulting in meeting and exceeding contracted Service Level Agreements. Manages continual service improvement through detailed operations reviews, account specific root-cause analysis, and development/implementation of action plans. Conducts all aspects of employee management systems and ensures adherence to all aspects of CompuCom policies and guidelines.

Binghamton University

Masters, History

University of Victoria

Management, Network Systems Engineering, & Applications Development

Royal Military College of Canada/Collège militaire royal du Canada

BEng, Engineering and Management (Industrial Engineering)

Syracuse University - Martin J. Whitman School of Management

MBA, Econmics and Finance

Binghamton University

Doctor of Philosophy - PhD (In Progress), American History (United States)