Robyn Fleming
Program Director Service Delivery Manager Team Lead @Compucom
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WORK HISTORY
Program Director Service Delivery Manager Team Lead @Compucom
Aligned evolving customer needs with a range of offerings, including Managed Services, Professional Services and Asset Lifecycle Solutions• Collaborated in developing (SOW) statements of work and pricing structures for services and products, while crafting and executing account expansion strategies.• Led regular team meetings to review goals, streamline processes, and develop procedures in alignment with SLA objectives.• Leveraged subject matter expertise to resolve complex and recurring service issues, enhancing operational efficiency.• Participated in planning and implementing new and upgraded technologies and devices to improve service delivery.• Collaborated with technicians, operations teams, and customers to optimize operating procedures and configuration options.• Served as the primary contact and subject matter expert for all Desktop support matters.• Managed special assignments by coordinating tasks, resources, and timelines to ensure successful project completion.• Ensured customer satisfaction by coordinating closely with service delivery teams and OEM partners.• Led proactive initiatives to improve customer retention and promote referral advocacy, serving as the client\'s advocate.
EDUCATION
Southern New Hampshire University
Bachelor of Science - BS
Savannah Technical College
Microcomputer Specialist
Savannah Technical College
Networking Specialist
ABOUT ROBYN FLEMING
High‐performing, strategic‐thinking professional with experience in Client Service Delivery Management. Currently pursuing a Bachelor’s in Business Administration with a concentration in Management Information Systems. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders.
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