Phil Karczewski
Application Support Consultant @Altus Group
Signup · Get unlimited contacts
WORK HISTORY
Application Support Consultant @Altus Group
Houston, TX, US
Provide comprehensive support to end users and administrators through an efficient ticketing system, troubleshooting issues to ensure smooth operations.Conduct system reviews and offer best practice recommendations to enhance user experience and optimize performance.Manage client-requested data conversions, ensuring accuracy and adherence to service level agreements.Oversee the maintenance of clients\' portfolios within their system of record, ensuring data integrity and compliance.Implement best practice strategies within client systems to drive efficiency and effectiveness.Analyze and report on ticket counts and recurring issues, collaborating with clients to develop solutions.Design and deliver customized training materials and documentation to empower users and facilitate system adoption.Serve as a liaison between internal teams and external clients, fostering strong relationships and clear communication.Provide support to Senior Consultants on various projects, contributing to team success and client satisfaction.
EDUCATION
Cypress Springs High School
H.S. Dipoloma, General Studies
Southern New Hampshire University
Bachelor of Science - BS, Information Technology - Software Development
ABOUT PHIL KARCZEWSKI
I am a multifamily technology and operations professional with over 12 years of…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.