Phil Geraghty
Product Manager @NinjaOne
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WORK HISTORY
Product Manager @NinjaOne
NinjaOne unifies IT to simplify work for customers in 140+ countries. It manage all endpoints from a single console to improve efficiency, increase resilience, reduce spend, and give employees a great technology experience at work.
SKILLS
ABOUT PHIL GERAGHTY
I’m a pragmatic Product Manager and Product Owner with 8+ years in product roles and over 20 years shaping B2B software and IT delivery. I’ve worked across SaaS, MSP, manufacturing and aviation, helping teams deliver products that keep businesses running smoothly and provide real value through automation and insight.I thrive on the bridge between business, technology and design. Whether running discovery workshops, refining roadmaps or guiding backlog health, I translate complex requirements into clear priorities that align product vision with customer and business outcomes. I believe clarity builds confidence, and I take pride in creating the conditions where teams can deliver with certainty.Key achievements:• Led discovery, high-level architecture mapping, design direction and stakeholder workshops (from end-users to C-suite) for prestigious organisations including Rolls-Royce and JCB.• Managed the full maintenance backlog for the world’s largest cloud-based RMM platform (at the time over 5m endpoints), balancing technical debt and bug resolution against the pragmatic needs of feature development. Cut open support tickets by up to 80% through systematic triage and tactical backlog prioritisation of critical support issues.• Transformed established IT support firms from break/fix into proactive MSPs through RMM re-implementation, targeted patching across thousands of devices, automation of ticketing, and refactoring of ticket/documentation processes.• Guided MSPs through successful ISO 27001 recertification by leading security and compliance efforts.• Consistently able to translate complex technical concepts into clear, relatable language for non-technical stakeholders, driving buy-in and adoption.• Pitched high-level product concepts that secured thousands of pounds in exploratory discovery work and millions in subsequent development contracts.I’m calm, curious and collaborative. I listen before I solve, and I’m passionate about helping customers succeed through the adoption of transformational technology.
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