Peter Tarbitten
Chief Customer Officer @Cgs Global Services
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WORK HISTORY
Chief Customer Officer @Cgs Global Services
Kingston Upon Hull, GB
Following a refocus of CGS I am responsible for the overall relationship and experience our customers have with the company. I act as the “voice of the customer” at the leadership table, owning customer strategy, satisfaction, retention and growth. In practice, I oversee or align functions like account management, customer success, service delivery and support; define and track key customer metrics (e.g. NPS, churn, renewals); and ensure that sales, delivery, product and operations work together to deliver consistent value and outcomes for clients over the full lifecycle—from onboarding through to renewal and expansion.
EDUCATION
Hull College of Commerce
HNC Computer Studies, Computer Studies
Hull College of Commerce
OND, Business Studies
SKILLS
ABOUT PETER TARBITTEN
A multi-lingual and Prince2 qualified Senior IT Professional Programme Manager and Service Delivery Executive, with 25 years’ experience gained managing the delivery of significant change and transformation initiatives for major client accounts throughout Europe and the wider EMEA region. Highly developed client facing skills, developing new business opportunities and building long lasting relationships. Experienced in contract negotiation, agreeing SLAs and deliverables, managing full lifecycle implementations and delivering managed support services in multi-cultural cross border environments. Known for delivering cost effective solutions and adding significant value to business.
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