Peter Ciardullo
Route Supervisor @CCSL Catering
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WORK HISTORY
Route Supervisor @CCSL Catering
Dublin, IE
Providing excellent service to customers and relevant stakeholders, ensuring high levels of satisfaction.Communicating effectively with clients, customers and employees, assisting with resolving customer complaints promptly. Representing the company professionally on a day-to-day basis, maintaining its reputation. Recruiting, managing, organizing and training staff to maximize productivity and maintain high performance. Supervising the on-board team to ensure all train services are fully stocked, staffed, and equipped to successfully deliver the service. Fostering a positive and inclusive team environment, promoting dignity, respect, and open communication among team members. Complying with the Health, Welfare, and Safety at Work Act 1989, prioritise a safety-first culture. Achieving and maintain compliance with IMS and ISO standards, upholding the highest quality and operational excellence and food hygiene. Managing team performance, conducting performance reviews, providing constructive feedback, and motivating staff. Attending classroom-based training sessions and team meetings as required. Accessing and proceeding to comprehensive online training courses in order to improve policies and procedures.Complying with all policies and procedures introduced by Corporate Catering Services Ltd and as agreed with our client, ensuring adherence to established guidelines and protocols.Engaging with clients, customers, and employees effectively. Adjusting to operational changes and unforeseen challenges. Leading and managing the abilities of the team to guide and motivate staff. Maintaining high-quality standards and compliance. Overseeing operations efficiently and manage resources effectively. Providing outstanding service and resolving issues proactively. Enforcing company policies and industry regulations effectively.
EDUCATION
Universidade Presbiteriana Mackenzie
Bacharelado em Direito, Direito do Consumidor
Universidade Presbiteriana Mackenzie
Bacharelado em Direito
The Insurance Institute
Associate's degree, Insurance
Irish Times Training
Certified, Operations Management and Supervision
SKILLS
ABOUT PETER CIARDULLO
I got my degree in Law in 2012 after that I worked in Telecommunications company for seven years. In 2017 I started an exchange in Dublin/Ireland as an English student where I got my certificate in English language, and have worked in hospitality industry from that date till the pandemic time. During the pandemic time started a course via Springboard at Irish Times called “return to work” which brought me instantly results: started to work as customer service, remote, office hours. I am a general lawyer specialist in contracts, customers rights, telecommunication law (regulatory and administrative), and General Protection Data Regulation. I have elaborated researches, briefing cases, took care of due diligence and reports supporting BID and other kinds of acquisition/fusion. Familiarized with corporate environment, working as a team player, focused on details and to deliver results respecting deadline, even under pressure. I have good interpersonal skills, and I am a challenge lover. Working in the insurance environment for the past one years and a half I am just improving those skills learnt in the past and applying focus, excellence and dedication to my new role as Care Advisor. I am based in Dublin 1 with easy access to everywhere, able to commute or move around Ireland. Current position is hybrid, but whiling to grown up in the company studying for the insurance exams and deep the knowledge in policies and procedures.
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