Peter Riley
Customer Service Performance Manager @Bupa
Warrington, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2022 — Present
Customer Service Performance Manager @Bupa
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Manchester, GB
SKILLS
TelephonyCost ControlPerformance ManagementKpi ImplementationCoachingManagementAvaya TechnologiesWorkforce ManagementCall RoutingPerformance ImprovementIvrPerformance AnalysisProject PlanningLeadership DevelopmentCall CentersWorkforce PlanningService DeliveryBusiness AnalysisAvayaPcaMobile DevicesResource ManagementKpi DashboardsSlaPeople DevelopmentTelecommunicationsAnalysisCapacity PlanningKpi ReportsTeam LeadershipContact CentersCustomer ExperiencePeople ManagementLeadership
ABOUT PETER RILEY
I am a hardworking, enthusiastic, people focused and ambitious Real-time and short term…
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