Peter Pappas
Manager, Customer Success @Yelp
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WORK HISTORY
Manager, Customer Success @Yelp
I specialize in transforming client relationships into long-term, strategic partnerships. At Yelp, I’ve consistently retained nearly 65% of my book of business—well above the company average—by combining data-driven adoption strategies with a proactive, client-first approach. I’m passionate about building trust, driving measurable results, and collaborating cross-functionally to ensure every customer gets maximum value. I lead with empathy and believe that continuous improvement is the key to sustained success.Let’s connect to explore how we can elevate customer experiences and drive growth together!
ABOUT PETER PAPPAS
As an accomplished Client Success Manager at Yelp, I excel in driving customer retention, upsell growth, and long-term strategic partnerships. Leveraging data-driven adoption strategies and a client-centric mindset, I consistently outperform retention benchmarks by proactively addressing customer pain points and uncovering new opportunities for value. I collaborate cross-functionally to deliver measurable results, build trust, and elevate customer satisfaction. Passionate about continuous improvement, I turn business challenges into growth opportunities and ensure every client is set up for success.
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