Peter Ly

WORK HISTORY

EDUCATION

ABOUT PETER LY

As a Trainee Full-Stack Developer at Futureproof, I gained proficiency in a variety of programming languages and tools, including HTML, CSS, Javascript, Node JS, Docker, REST APIs, Jest Testing, SQL, NoSQL, React, Python, Django, Pytest, git and version control, Security Tokens, Redux, and Agile working methodologies. During my tenure, I collaborated with a team of four members to build a decision-making travel app called Ready Jet Go, which used sophisticated API calls to determine the user\'s next travel destination based on survey results. I also presented regular technical and non-technical demonstrations to clients, soliciting feedback to improve future presentations and code demonstrations. I worked in Agile sprints with different teams each week. Previously, I worked as a Financial Support Officer at HSBC UK, where I utilized my strong customer service and relationship skills to help customers experiencing financial difficulties find affordable solutions. I produced a manual for each payment solution for the secured collections department and created FAQs for IT issues that arose during the COVID-19 transition to remote working. As a Technical Support Engineer at INSTRUCTURE, I worked with the teaching and learning software, Canvas, and achieved a 100% SLA by managing calls, live chats, and web-based cases, improving efficiencies and customer satisfaction by 20% in two months. I proactively coached new hires and created training documentation that increased team productivity and efficiency while maintaining operational integrity. Prior to that, as a Universal Banker at HSBC UK, I demonstrated superior customer service and communication skills, project leadership, and excellent accuracy. I successfully led the West End region during the introduction of tablets, addressing feedback and achieving over 96% customer satisfaction on a weekly basis. I also monitored and corrected transactional inaccuracies to prevent discrepancies. Overall, I am an ambitious, results-oriented professional with a passion for technology and a proven track record of providing exceptional customer service and driving team success.