Mohit Goel
Senior Director Professional Services @Deputy
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WORK HISTORY
Senior Director Professional Services @Deputy
Transformation and Scaling, redux!I lead a global team of Pre-Sales Engineers (SE), Solution Architects (SA), Implementation Consultants (IC), PS Engineers, Technical Account Managers (TAM), Technical Project Managers (TPM), Program Management Office (PMO), and Implementation Partners. Highlights- Leveraged AI tools to reduce Time To Value (TTV) by 30%- Productized service offerings to move from 95%+ custom SoWs to 60%+ repeatable, stackable service packages- Created a 6-figure Services Recurring Revenue (SRR) stream with TAM services- Onboarded new implementation partners and negotiated the existing contracts to go from -15% to +35% partner margins
EDUCATION
University of Denver
Master of Science - MS, Computer Science
Guru Jambheshwar University
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
SKILLS
ABOUT MOHIT GOEL
I am a Professional Services (PS) leader excelling in building and scaling global Implementation, Onboarding, training, delivery, TAM, and Consulting organizations to:+ Provide exceptional Time To Value (TTV) with high CSAT+ Increase product adoption, drive ARR & reduce churn+ Run a lean, profitable, and data-driven organization to be margin accretive to the businessTop results:+ Engineered the transition from high-touch to high-efficiency services packages model (THRICE)+ Established global delivery partner network and low-cost delivery centers (MULTIPLE)+ Eliminated 3+ month backlog within the first quarter (TWICE)PS Expertise+ P&L Management + Services Catalog creation+ Partner/ Customer/ Stakeholder Management+ Startups/ Scale-ups/post-IPO ($10M-$1B+ ARR)Domain expertise:+ Software As A Service(SaaS)+ Business-to-Business (B2B), Business-to-Business-to-Consumer (B2B2C)+ Emerging, SMBs, Mid-market, Enterprise and Fortune 10+ Professional Services Automation (PSA)
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