Perrin Martin
Loyalty and Customer Retention Manager - Rivo @Air Canada
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WORK HISTORY
Loyalty and Customer Retention Manager - Rivo @Air Canada
Montreal, QC, CA
Develop and manage a new customer loyalty program+ Develop and manage customer notification system+ Develop strategy for escalated customer service issues+ Measure customer sentiment and develop insights+ Develop and manage the Rivo customer journey map+ Lead the VoC program for Rivo+ Manage/Respond to online customer feedback/reviews
EDUCATION
Concordia University
Bachelor of Fine Arts (BFA), Art History, Criticism and Conservation
Concordia University
BA, Creative Writing
Concordia University
Bachelor of Arts (B.A.), English Language and Literature/Letters
SKILLS
ABOUT PERRIN MARTIN
Highly motivated marketing and branding leader using data and research to build customer satisfaction and loyalty. Strong ability to learn and oversee multiple projects and jobs through creative problem solving and motivating teams and managing resources. Eager for new challenges and opportunities.
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