Penny L.
Infrastructure Engineer @NEC Software Solutions
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WORK HISTORY
Infrastructure Engineer @NEC Software Solutions
Part of the Cloud & Infrastructure Engineering team supporting secure and scalable environments across Oracle Cloud Infrastructure (OCI) and Azure. Responsible for infrastructure deployments, automation, and cross-environment migrations, ensuring high standards of security, observability, and operational resilience.• Supported migrations from Azure SSE environments to OCI, collaborating closely with TDAs on design blueprints· Worked alongside application and DBA teams to maintain and optimise Linux and Windows servers, ensuring stability, capacity, and compliance.· Performed regular housekeeping and performance analysis, investigating high CPU/memory/disk utilisation alerts and coordinating with relevant teams to clear logs, reclaim space, or increase resources through controlled change processes.• Configured cloud networking (VPNs, NSGs, route tables, subnets) across Azure & OCI• Created and maintained PowerShell & Terraform scripts to automate key tasks and improve reliability• Ensured monitoring and observability via SolarWinds, OCI Monitoring, and internal knowledge engines• Managed patching using Ivanti and Azure Update Management; verified successful deployment and remediation• Oversaw Azure backup and policy compliance, ensuring data recovery readiness• Supported Trend Micro endpoint integrations and vulnerability remediation (Nessus)• Produced knowledge articles and wikis for internal collaboration and documentation consistency
EDUCATION
University of Chester
Bachelor's degree, Classical, Ancient Mediterranean and Near Eastern Studies and Archaeology
ABOUT PENNY L.
I’m an adaptable IT Operations professional with a passion for both technology and people. With extensive experience managing and supporting critical infrastructure in dynamic, 24/7 environments, I thrive on building strong relationships and ensuring seamless service delivery across a range of technology stacks, including network support, cloud environments (AWS, Azure), and firewalls (Palo Alto, FortiClient, Zscaler).I pride myself on my ability to collaborate with diverse teams and stakeholders, proactively solving problems while enhancing user experience. Whether coordinating major incidents, embedding ITIL best practices, or using data analytics to drive service improvements, I’m always focused on delivering the best results for both the business and its people.My people-first approach, combined with technical expertise, allows me to create positive working environments and foster a culture of continuous improvement.
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