Pierre H.
Cloud Support Engineer at Bnp Paribas @Devoteam
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WORK HISTORY
Cloud Support Engineer at Bnp Paribas @Devoteam
Hauts-de-Seine, FR
Provide support for cloud and on-premise infrastructure services, resolving complex technical issues and ensuring rapid service restoration in production environments.• Manage incidents, problems, and changes in production by applying ITIL best practices, performing root cause analysis, and minimizing business impact.• Monitor systems end-to-end, proactively troubleshooting issues and optimizing performance, availability, and reliability across distributed infrastructures.• Support CI/CD pipelines and infrastructure automation workflows, improving deployment stability, repeatability, and delivery speed.• Ensure compliance with security, availability, and operational standards through continuous controls, configuration validation, and audit support.• Collaborate closely with Development, Operations, and Security teams within an ITIL-driven environment to align technical execution with business and regulatory requirements.
EDUCATION
Lycée franco-libanais Alphonse de Lamartine
High School Diploma, Sciences
EPITA: Ecole d'Ingénieurs en Informatique
Master of Science - MS, Computer Software Engineering
Notre Dame University - Louaize (NDU)
Bachelor of Science - BS, Computer Science
ABOUT PIERRE H.
Driven by a passion for the evolving cloud-native landscape and a commitment to the \"Security First\" mindset. Leveraging a Master’s in Software Engineering from EPITA and a Bachelor’s from NDU, the focus is on bridging the gap between clean code and robust, automated infrastructure.Currently contributing to the Devoteam mission by streamlining operations and enhancing system resilience. Grateful to work at the intersection of development and operations, with a focus on building transparent, secure, and scalable environments. Core Technical Foundation:• DevSecOps: Specialized in GitLab PSE and KCNA (Kubernetes) to ensure secure, cloud-native delivery.• Cloud Strategy: Grounded in Microsoft Azure Fundamentals and AWS, ensuring a well-architected approach to multi-cloud environments.• Automation & IaC: Expertly utilizing Terraform and Python to treat infrastructure as a software product; versioned, tested, and reliable.• Engineering Culture: Dedicated to the DevSecOps philosophy. Moving security \"Left\" and empowering developers through automation.Always learning. Always building. Dedicated to helping organizations scale efficiently while maintaining the highest standards of security and performance. Technical Toolkit:• Certifications: GitLab PSE, KCNA, Azure, AWS, Terraform, and Python.• Platforms: AWS, Azure, Kubernetes (K8s), and Docker.• Tools: GitLab CI/CD, Jenkins, Ansible, and App Insights.
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