Felipe Pedreira

Customer Support Specialist @Microsoft

Berlin, DE

Provided exceptional customer support for Microsoft products, resolving inquiries and technical issues through various channels such as phone, email, and live chat.Assisted customers in troubleshooting software and hardware problems, ensuring timely and effective solutions.Demonstrated expertise in Microsoft applications, guiding users through product features and functionality.Collaborated with cross-functional teams to escalate and resolve complex issues, contributing to overall customer satisfaction.Maintained accurate and detailed records of customer interactions and solutions provided, contributing to knowledge base improvement.Participated in ongoing training programs to stay updated on Microsoft products and enhance technical skills.Consistently met or exceeded performance metrics, including response time, issue resolution, and customer satisfaction ratings.

Centro Universitário FAM

Gestão de Marketing