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Payal Rajput
Shared Services IT Support @Simec Mining
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WORK HISTORY
Shared Services IT Support @Simec Mining
AU
Job Description:Technical Support:Provide first-line support to end-users, addressing hardware, software, and network issues to ensure minimal disruption to daily operations.System Maintenance:Assist in the maintenance and administration of IT systems, including servers, networks, and applications, to ensure optimal performance.User Training:Conduct training sessions for staff on new technologies, tools, and best practices to enhance overall IT proficiency within the organization.Incident Management:Document and manage IT incidents, ensuring timely resolution and escalation when necessary to maintain service levels.Collaboration:Work closely with other IT teams and departments to implement and support IT initiatives that align with the organization\'s goals.Compliance and Security:Ensure all IT activities adhere to company policies and regulatory requirements, maintaining data security, privacy, and integrity.External Vendor Management:Coordinate with external vendors and service providers to manage contracts, service levels, and deliverables.Evaluate vendor performance, ensuring adherence to agreed-upon timelines, quality standards, and budget constraints.Facilitate communication between vendors and internal teams to address IT requirements or resolve escalated issues.Project Support:Provide assistance in IT-related projects, including technology rollouts, upgrades, and system migrations.Documentation and Reporting:Maintain accurate records of support requests, incidents, resolutions, and vendor interactions.Create and update technical documentation, ensuring accessibility for IT staff and users.
EDUCATION
Performance Education
Professional Year, Australian Computer Society
CQUniversity
Master's degree, Information Technology / Major Networking
Sheth H H Shirolawala High School
Secondary School Certificate
Gujarat Technological University (GTU)
Bachelor's degree, Computer Science and Engineering
TAFE SA
Certificate IV in Cyber Security
Sheth H H Shirolawala High School
Higher Secondary School
ABOUT PAYAL RAJPUT
Payal Rajput is a skilled and dedicated IT professional currently working as a Shared Services SAP Support Analyst at SIMEC Mining (OneSteel Manufacturing Pvt Ltd) in South Australia. She brings strong experience across the mining, manufacturing, and retail sectors, with expertise in supporting and maintaining enterprise systems such as SAP ECC6, S/4HANA, SuccessFactors, SAP Fiori, eLINK, Kofax, INX, and Field Service Management.She holds a Master’s in Information Technology (Networks & Security) from Central Queensland University, Melbourne, and a Bachelor’s in Computer Science & Engineering from Gujarat Technological University (Parul Institute of Engineering and Technology), India. Her academic journey included active involvement in technical events and certifications, enhancing both her knowledge and practical skills.In her current role, Payal works closely with business users to understand requirements, configure systems, and provide training, documentation, and end-user support to ensure effective system adoption.Her technical competencies include:Networking & Security: Cisco Packet Tracer, Wireshark, Kali Linux, Routing & Switching, Network Design, VMwareEnterprise Systems: SAP Suite, MS Office 365ITSM Tools: ServiceNow, Freshworks, ManageEngine, HaloInfrastructure: Active Directory, DNS, DHCP, Windows ServerERP & Databases: DBMS, Xero, ERP implementation and supportPreviously, she worked as a Customer Solutions Specialist, handling technical support and service management across diverse industries. This role strengthened her communication, troubleshooting, and customer engagement skills.An accredited Engineering Technologist (Engineers Australia), Payal is passionate about continuous learning and aims to contribute meaningfully to business outcomes through her evolving technical expertise.
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