Payal Padsala

Customer Service Sales Representative @Walmart Canada

CA

Communication Skills – Clear, polite, and effective communication is essential to assist customers, understand their needs, and provide accurate information.Problem-Solving Abilities – The ability to quickly identify and resolve issues, answer questions, and handle complaints professionally.Patience and Empathy – Remaining calm, patient, and understanding, especially when dealing with upset customers.Product Knowledge – Familiarity with Walmart’s products, services, policies, and store layout to assist customers accurately and efficiently.Adaptability – The ability to handle a variety of situations and tasks, and to adapt to changes in store policies or promotions.Time Management – Prioritizing tasks to manage high customer volume effectively, especially during busy periods.Technical Skills – Competence with cash registers, point-of-sale (POS) systems, and any digital devices or software used in customer service.Teamwork – Collaborating well with coworkers to ensure smooth operations and a positive customer experience.Sales Skills – Understanding upselling and cross-selling techniques to recommend products or services that may benefit customers.Attention to Detail – Ensuring accurate processing of payments, returns, and exchanges, and following store procedures closely.

Humber College

Post Graduate, Graphic Design

Humber College

Postgraduate Degree, Graphic Design

VNSGU University

Bachelor of computer Application, Computer Software Technology/Technician

Seneca Polytechnic

Project Management and Information Technology, Information Technology