Payal Ladha
Chief Product Manager @ICICI Bank
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WORK HISTORY
Chief Product Manager @ICICI Bank
EDUCATION
Banaras Hindu University
Bachelor’s Degree, Business/Commerce, General
Institute of Rural Management Anand (IRMA)
Master of Business Administration - MBA
Sunbeam School Bhagwanpur
Business/Commerce, General
SKILLS
ABOUT PAYAL LADHA
With an MBA from the Institute of Rural Management Anand, I am currently leading digital strategy initiatives as a Senior Product Manager at ICICI Bank. My core competencies lie in UI/UX optimization, service enablement, and developing digital solutions for a diverse customer base. We have successfully enhanced the digital account opening journey and digitized branch processes, ensuring a seamless customer experience.Our team\'s efforts at ICICI Bank have focused on designing intuitive customer journeys for both internet and mobile banking platforms. By finalizing onboarding logic and integrating compelling product propositions, we have facilitated a dynamic and efficient service environment. We\'re committed to aligning with the organization\'s culture of innovation and strive to bring diverse perspectives to the table, fostering a collaborative space for continuous improvement and growth.
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