Payal Aggarwal

Procurement Specialist @Stratix Corporation

AB, CA

Processed cellular carrier orders, ensuring end-to-end execution and timely customer delivery.Exhibits strong organizational skills and multitasking ability, overseeing calls, chats, and emails, handlinginteractions daily.Applied best practices to ensure strict compliance with procurement policies and regulations, extendingsupport to users through various communication channels, including calls, emails, and chats.Thoroughly examined and proofread reports for accuracy and quality.Collaborated with cross-functional teams to streamline IT procurement operations using tools like Service Now, InContact, and Stratix Corporation Knowledge Base.Utilized office productivity software to track, analyze, and report on IT procurement activities aligned with company goals.Managed order creation and maintenance of project documentation for effective communication between IT procurement and technology teams.Leveraged CRM for accurate record-keeping of procurement activities, ensuring transparency andcompliance.Demonstrated superior time management skills and attention to detail while leading complex order creation projects, fostering respectful and collaborative relationships with stakeholders.Addressed client inquiries regarding products professionally and transferred calls to appropriatedepartments for seamless communication.Accelerates processing of backorders and manages customer returns when required.

Lovely Professional University

Bachelor of Technology - BTech