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Paweł Kardach
Head of Service Governance & Assurance @Atos
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WORK HISTORY
Head of Service Governance & Assurance @Atos
Key achievements• Maintained high service levels for Europe\'s largest broadcasting corporation by managing service governance and assurance • Maintained financial health and operational efficiency of client service operations by overseeing the profit and loss (P&L)• Ensured optimal service quality and compliance by applying ITIL best practices in coordination with client needs and the Atos Service Management Model• Ensured service excellence and reliability by developing and implementing comprehensive framework for managing service level agreements (SLAs), including effective service mitigation strategies• Elevated Client operations\' efficiency and strategic alignment by crafting and implementing an IT service management strategy• Boosted operational efficiency and customer satisfaction metrics through the launch of continuous service improvement process• Enhanced significantly employee satisfaction and improved team morale/performance by introducing performance management system• Achieved a sharp increase in operational efficiency and cost savings by leading cross-functional team in revamp and standardization of service management processesResponsibilitiesGovernance management• Administering robust governance framework to align service delivery strategically with BBC requirements aimed at enhancing service quality and consistency• Enhancing client service management, delivery, and continuous improvement by developing and implementing effective policies, processes, and procedures• Serving as principal intermediary among various departments and the client aimed at fostering communication and collaboration to surpass customer expectations with high-quality servicesTeam management• Building a creative and responsible team and an organizational culture that supports development• Setting goals and verifying the effects of their implementation • Inspiring and motivating the team to achieve ambitious goals
EDUCATION
Higher Technical School in Legnica
IT Engineer, Specialty: Computer Network Systems
Polish Open University in Warsaw/Oxford Brooks University
Master of Business Administration
Uniwersytet SWPS
Master studies
ICF International Coaching Federation
Associate Certified Coach (ACC)
SKILLS
ABOUT PAWEŁ KARDACH
I am an ambitious and innovative senior manager, with the versatile experience in…
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