Pavansai Gudla
Technical Support Engineer - L3 @Tech Mahindra
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WORK HISTORY
Technical Support Engineer - L3 @Tech Mahindra
Hyderabad, IN
Supported clients in setting up and optimizing Microsoft Advertising campaigns, including budget allocation, targeting, and bidding strategies.Helped with UET tag implementation and troubleshooting, and assisted clients using Google Tag Manager and Google Analytics to resolve syncing issues with Microsoft Ads.Resolved technical issues using UCMT and ICM, consistently meeting SLA metrics like Time to Resolve, Time to Escalate, and CSAT.Analyzed campaign performance using Cosmos logs and internal tools to identify trends and provide actionable insights.Collaborated with sales, engineering, and global support teams to ensure seamless client communication, smooth handoffs, and adherence to Microsoft Advertising policies.
EDUCATION
Jawaharlal Nehru Technological University, Kakinada
Bachelor of Technology, Computer Science
ABOUT PAVANSAI GUDLA
As a Senior Support Analyst II with over 5.6 years of experience, I specialize in…
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