Pavan Kumar

Dynamics 365 - Crm Business Analyst @Intertek

Cambridge, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2018 — Present

Dynamics 365 - Crm Business Analyst @Intertek

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Responsible for implementation and support of Global Dynamics 365 CRM system across different business lines and countries (UK, USA, Italy, Spain, Germany, USA, Mexico and many other countries). Worked on number of Dynamics 365 CRM projects and BAU support as and when needed. Responsible for Requirements gathering, Analysis, Solution Design, Customization and Configuration of Dynamics 365 - CRM/CE.

EDUCATION

1999 — 2002

Avanthi Degree College

Bcom Computers, Specialized in Computers and Accountancy

2002 — 2004

Fergusson College

2004, MBA (Marketing & HR)

1997 — 1999

Siddhartha Junior College

Intermediate -, Civics, Economics and Commerce

SKILLS

End User TrainingCrmMicrosoft CrmScribe InsightSystem TestingSales Force AutomationTest PlanningMs Dynamics NavisionFunctional AnalysisTfsScrumSdlcWindows Sharepoint Services 3.0Systems AnalysisMs Office SuiteTechnical SupportBusiness AnalysisMicrosoft OfficeSsrs (Reporting Services)Agile MethodologiesIntegration AnalysisTeam Foundation ServerEnd User SupportAgileSqlVisioMobile CrmPrince2Crystal ReportsSap Business OneWindows Sharepoint ServicesErpSalesforce.comGap AnalysisUser Acceptance TestingNavisionPre-SalesSap R/3 - Sales & DistributionTesting

ABOUT PAVAN KUMAR

I am passionate about Implementing and Supporting Microsoft Dynamics 365 - CRM since 2006 from Version 3.0. 4.0, 2011, 2013, 2015, 2016 and Dynamics 365 in a range of industry sectors including Financial Services, Public Sector, Quality Testing, Education, FMCG, HR Services, Trading, Scientific, Call Centers, Property Services, Manufacturing and Logistics.I\'m Microsoft Certified Technology Specialist with over 15 years’ experience. Specialized in full cycle implementation from Initiation phase to Analysis, Solution Design, Customization & Configuration, Data Migration, Testing, Training, Support and Project Management.Depending on the client and project requirements, worked as Functional Consultant, Business Analyst, Solution Architect, Test Analyst, Trainer, Data Migration and Integration Consultant. Experienced in:Microsoft Dynamics 365 - SalesMicrosoft Dynamics 365 - Customer ServiceMicrosoft Dynamics 365 - Field ServiceMicrosoft Dynamics 365 - Project Service AutomationMicrosoft Dynamics 365 & Power BI integration

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Pavan Kumar — Dynamics 365 - Crm Business Analyst at Intertek in Cambridge, GB | Unifers